Shipping

It is your responsibility to ensure that any items you order will fit into your space. ModShop will not be responsible if an item does not fit.

It is the customer’s responsibility to measure and be sure that the items purchased will fit through all doorways, halls, stairwells, elevators or any other passageways.

For local deliveries, we require 48 hours notice and a three-hour window of time. Inspect your order thoroughly prior to signing any delivery documents; in the event damages are incurred during delivery, it is imperative that you note any and all damages at the time of delivery and contact us immediately.

Local Delivery fees are based on your zip code and its proximity to our warehouse. The delivery fee is quoted based on the number of pieces of furniture and includes all assembly, up to two flights of stairs (20 steps), placement in your home and removal of all packing materials. Our delivery crews are not allowed to move your other furnishings and or take away/haul any old furniture pieces in our trucks.

For deliveries with more than two flights of stairs (20 steps), an extra “stairs” charge will be assessed. We do not offer a hoisting service. Should hoisting be required, we will refer a third party delivery service, and the client is responsible for any additional fees to cover the hoist.

ModShop ships all across the continental USA and to Hawaii. All ship times are in business days. Please keep in mind that holiday dates can cause extended ship times, and ModShop will not be held responsible for these unavoidable delays. Please allow 7-14 business days for out of state shipments (we are based in CA).

NYC area and Miami loads leave our factory weekly, and we have our own warehouse facility and local delivery trucks for delivery to those areas. Local sales staff will be in touch when the shipment has arrived at the warehouse & been fully inspected. At that time they will coordinate the local delivery.

In most cases we use third party shipping services that offer either White Glove or curbside delivery options. Many apartment buildings require a certificate of insurance before delivery can be arranged. It is the client’s responsibility to make sure we know if one is required. If we are not made aware prior to the delivery, and we need to re-schedule, client will be responsible for an additional re-delivery fee.

In the unfortunate event that items shipped arrive visibly damaged, the best course of action is to refuse the delivery. If damages are minor, we do have local repair services available for minor touch up or door adjustment etc… please take photographs in detail and contact your sales associate to assist with scheduling a repair.

All furniture deliveries require a signature at the time of delivery.